Terms & Conditions

1. About these terms

These terms apply when you use the Koolnuts website and place an order. Koolnuts is a brand of Flamore Products, located at Shop No.19, Pious Sky, Opp. Swad Ganthiya Rath, TP.75, Nr. Sahjanand Heliconia, Chandkheda, Ahmedabad. By using this website or placing an order, you agree to these terms.

2. Who can place an order

You must be 18 or older to place an order. If you are under 18, please ask a parent or guardian to order for you.

3. Products

• Product photos are for illustration. Packs may look slightly different because dry fruits are natural products.
• Ingredients, nutritional information, net weight, manufacturer details, and allergen information are printed on each pack. Please read them before you buy or consume the product.
• Store products as printed on the pack, and consume them before the best-before date.
• Gift boxes are assembled with the packs described on the product page. The box design may vary slightly.

4. Prices and taxes

• All prices are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Prices and offers may change at any time. The price shown when you place your order is the price you pay.
• If a price is shown incorrectly because of a technical or obvious error, we may cancel the affected order and refund any amount you have paid for it. We will tell you if this happens.

5. Delivery

We currently deliver only to Ahmedabad and Mehsana. Delivery charges, delivery times, and returns are set out on our Shipping & Returns page, which forms part of these terms. We will add more areas as we expand.

6. Placing an order

• Your order is confirmed once your payment is successful. You will receive confirmation with your order number.
• We may decline or cancel an order if the product is out of stock, the delivery address is outside our service area, or we suspect fraud. If we cancel, we refund any amount you have paid.
• Please check your order details, including the delivery address and phone number, before you pay.

7. Payments

Payments are processed by our payment partner, Razorpay, which accepts UPI, cards, and netbanking. We do not store your card or bank details. Refunds for cancelled orders or approved returns are sent to the original payment method.

8. Cancellations, returns and refunds

Orders can be cancelled until they are dispatched. Damaged or wrong items are replaced or refunded if reported within 48 hours with a photo or video. Sealed items cannot be returned or exchanged. Full details are on our Shipping & Returns page.

9. Bulk and corporate orders

Bulk and corporate orders are quoted individually. The price, quantity, delivery terms, and any payment schedule are set out in the written quote we send you, and that quote takes priority over these terms for that order.

10. Loyalty programme

• Loyalty tiers are based on the number of delivered orders to the same saved address.
• Loyalty discounts cannot be combined with other discounts, have no cash value, and cannot be transferred.
• We may change tiers, discounts, or the programme itself at any time. Changes do not affect discounts already applied to past orders.

11. Reviews and feedback

• Only customers with a delivered order can leave a product review. Reviews are checked before they are published.
• When you submit a review, you give us permission to publish it on our website, with your first name and last initial.
• Reviews must be honest, based on your own experience, and must not contain abusive language or personal information. We may reject or remove reviews that break these rules.
• We do not offer discounts or rewards in exchange for reviews.

12. Acceptable use

You must not use this website to submit false information, place fraudulent orders, misuse the loyalty programme, or interfere with the website's operation.

13. Intellectual property

The Koolnuts name, logo, product photos, and website content belong to Flamore Products or its licensors. You may not copy or reuse them without our written permission.

14. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any other law that applies to you.

15. Privacy

How we collect and use your personal data is explained in our Privacy Policy, which forms part of these terms.

16. Complaints and disputes

If you have a complaint, contact our grievance officer, Nishant Saxena, at support@koolnuts.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

These terms are governed by the laws of India. Any dispute that cannot be settled through our grievance process will be subject to the courts of Ahmedabad, Gujarat.

17. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Changes apply to orders placed after the update.

18. Contact us

Email info@koolnuts.com for any questions about these terms.