Shipping & Returns

Where we deliver

We currently deliver to Ahmedabad and Mehsana only. If you enter a pin code outside these areas at checkout, we will tell you before you pay. We will add more areas in future. Bulk and corporate enquiries are accepted from any city, and we will quote them separately.

Delivery charges

• Orders below ₹999 pay a delivery charge of ₹80.
• Delivery is free on orders of ₹999 or more. The total is calculated after any loyalty discount.
• The delivery charge is shown in your cart before you pay.

Delivery time

• We dispatch orders within 1 to 2 working days of payment.
• Delivery usually takes 3 to 7 working days after dispatch.
• Festival periods, weather, and courier delays can make deliveries take longer. We will keep you updated if this happens.
• Once your order is dispatched, we send the tracking details by WhatsApp or email.

Incorrect addresses

Please check your address and phone number before you pay. If the address is incomplete or the courier cannot reach you, the parcel may be returned, and a re-delivery charge may apply.

Cancellations

You can cancel your order until it is dispatched, and we refund the full amount. To cancel, contact us at info@koolnuts.com or on WhatsApp.

Damaged or wrong items

• If your order arrives damaged, broken, leaking, or wrong, tell us within 48 hours of delivery — that is the deadline for reporting it, not for your refund.
• Send a photo or unboxing video with your order number.
• We will replace the item or refund you in full, and we pay for return shipping. Once a refund is approved, it is sent within 7 working days (see Refunds below).

Sealed items

For hygiene and food safety, sealed or opened items cannot be returned or exchanged, unless they arrived damaged or wrong.

Customised gift boxes

Gift boxes with a personal message or custom packing cannot be returned, unless they arrived damaged or wrong.

Refunds

Approved refunds are sent within 7 working days to your original payment method.

Bulk and corporate orders

Delivery and return terms for bulk and corporate orders are set out in the quote we send you, and that quote takes priority over this page.