Privacy Policy

Last updated: 4 October 2026

1. Who we are

Koolnuts is a brand of Flamore Products, located at Shop No.19, Pious Sky, Opp. Swad Ganthiya Rath, TP.75, Nr. Sahjanand Heliconia, Chandkheda, Ahmedabad. We are the data fiduciary for the personal data described in this policy.

2. What we collect

When you send a bulk gifting enquiry, we collect:

Your name, company name (optional), phone number, and email address (optional)
Your city and pin code
The products you are interested in, the approximate number of packs or boxes, budget range, required-by date, and any gift notes you write
A record of your consent, including the date and time you gave it

We also store a reference number for each enquiry so we can find it again. We do not collect payment card details on this website. Payments, when enabled, are processed by our payment partner.

3. Why we collect it

We use your details only to respond to your enquiry, prepare a quote, and follow up on that quote. We do not use them for any other purpose without asking you separately.

4. Your consent

We rely on your consent to contact you about an enquiry. You can withdraw consent at any time by emailing support@koolnuts.com. Withdrawing consent stops us contacting you about that enquiry. It does not affect anything we already did with your consent before you withdrew it.

5. Who we share your data with

We share your data only with the service providers we need to run the enquiry process:

Our hosting provider, which stores the website and enquiry data
WhatsApp (Meta), if you choose to contact us through WhatsApp
Our email provider, for emails we send you about your enquiry

We do not sell your personal data, and we do not share it with anyone for their own marketing.

6. Where your data is stored

Our service providers may store data on servers located outside India. Any such transfer follows the conditions set by applicable Indian law.

7. How long we keep it

We keep enquiry details for 12 months after our last contact with you. After that, we delete them, unless we need to keep a record for a legal reason, such as a tax or accounting requirement.

8. Keeping your data safe

We protect your data with access controls, limit who can see it to the people who need it, and use secure connections. If a data breach affects your personal data, we will notify you and the Data Protection Board of India as the law requires.

9. Your rights

You have the right to:

Ask what personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Withdraw your consent, as described in section 4
Raise a complaint, as described in section 10
Nominate another person to exercise these rights for you if you become unable to do so

10. Grievance officer

If you have a concern about how we handle your data, contact our grievance officer:

Nishant Saxena
Email: support@koolnuts.com

We acknowledge complaints within 48 hours and aim to resolve them within one month. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided by law.

11. Cookies and device storage

Your shopping cart is saved in your browser, so it remains when you return. This is stored on your device and is not sent to us. We use Vercel Web Analytics, which does not use cookies and does not identify individual visitors.

12. Children

Our services are not directed at children under 18. If you are under 18, please do not send us an enquiry. If we learn we have collected data from a child without verifiable parental consent, we will delete it.

13. Promotional messages

We will send you offers or promotional messages on WhatsApp or email only if you opt in separately. Every promotional message will include a simple way to opt out.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. For significant changes, we will tell you on this website.